CONTACT US

We’re here to help! At MAISANSOM Ltd, customer service is at the heart of everything we do. Whether you have a question about our sofas, beds, or home décor, need support with an existing order, or simply want to know more about our delivery and return policies, our team is ready to assist you.

Company Address

MAISANSOM Ltd
71–75 Shelton Street, Covent Garden,
London, WC2H 9JQ, United Kingdom

Email Support

For all general enquiries, order support, and after-sales service, please email us at:
support@maisonsam.co.uk. 
We aim to respond to all emails within 24 - 48 hours (Monday to Friday).

Payment & Orders

If you have questions about payments, refunds, or delivery times, please include your order number in your message so we can assist you more quickly.

Delivery & Returns

Our standard delivery time is three business days. Delivery is free nationwide, subject to postcode restrictions. If you wish to return an item or report an issue, please refer to our Refund & Return Policy and provide your order details when contacting us.

Fraud & Data Protection

We take data protection seriously and actively prevent fraudulent activity. If you suspect misuse of your personal data or have concerns regarding your order security, please contact us immediately.

Customer Service Hours

Our support team is available Monday to Friday, from 9:00 AM – 6:00 PM (UK time). Emails received outside of these hours will be answered on the next working day.