PRIVACY POLICY

MAISANSOM LTD
71–75 Shelton Street, Covent Garden, WC2H 9JQ
Phone: +447886259347
Email: support@maisonsam.co.uk
Last Updated: Sep, 03, 2025

At MAISANSOM Ltd (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase our products, or interact with us.

When you place an order with us, we collect personal details such as your name, email address, billing and delivery address, and contact number. We also process payment information through secure methods, including bank transfers and PayPal, and in future, Klarna may be added as an option. In addition, we may collect information about your order history and how you use our website, including your IP address and browsing behaviour.

Your data is used to process and deliver your order, provide after-sales support, verify transactions to prevent fraud, and improve our services through customer analytics. In some cases, we may share your data with trusted partners, such as delivery providers and payment processors, to ensure smooth order fulfilment. We may also use analytical tools to understand sales trends, but your personal data will never be sold to third parties.

We are required by law to retain certain records. Financial documents such as invoices and receipts will be kept for seven years in accordance with UK tax regulations. Personal data is stored only for as long as necessary to provide services and comply with legal obligations, and warranty details are retained for the duration of the warranty period.

As a customer, you have rights under GDPR, including the right to access, amend, or delete your personal data, to restrict or object to processing, and to request data portability. You may also withdraw consent at any time. To exercise these rights, you can contact us at support@maisonsam.co.uk.

We take the security of your data seriously and use appropriate technical and organisational measures to protect your information from misuse, unauthorised access, or fraudulent activity.